Fake support messages work by creating urgency: a frightening pop-up, an unexpected call, or a warning that says someone must act immediately. This page brings together a focused set of U.S. figures from the FBI. It is not a survey of Mark’s customers and does not suggest that every reported incident happened in Mountain City.
Last updated: September 10, 2026. Each statistic links to its original source and names the reporting year.
$2.13B
reported lost to tech-support scams in 2025
The FBI's Internet Crime Complaint Center lists tech-support scams among the costliest crime types reported to it. Reported loss is not the same as the total harm that occurred, because many incidents are never reported.
FBI Internet Crime Complaint Center, 2025 IC3 Annual Report · 2025 reporting year
47,794
tech-support scam complaints were reported to the FBI in 2025
A reported tech-support scam can begin with a pop-up, an unexpected call, or another message that pressures someone to give a stranger access to a device or account.
FBI Internet Crime Complaint Center, 2025 IC3 Annual Report · 2025 reporting year
$1.04B
reported lost by people 60+ to tech-support scams in 2025
The FBI reports this amount for complainants aged 60 and older. It reflects reports made to the FBI, not every loss that occurred.
FBI Internet Crime Complaint Center, 2025 IC3 Annual Report · 2025 reporting year
$798M
reported lost to government-impersonation scams in 2025
The FBI lists government impersonation among its top five cyber-enabled fraud types by loss. These scams rely on a caller, message, or pop-up appearing to come from a trusted authority.
FBI Internet Crime Complaint Center, 2025 IC3 Annual Report · 2025 reporting year
32,424
government-impersonation complaints were reported to the FBI in 2025
Some technology scams begin by impersonating a government agency or public official. The FBI counts these reports separately from tech-support scams, even when the pressure tactics look similar.
FBI Internet Crime Complaint Center, 2025 IC3 Annual Report · 2025 reporting year
$20.88B
reported lost across all FBI internet-crime complaints in 2025
The FBI received 1,008,597 internet-crime complaints in 2025. Tech-support and government-impersonation scams are two categories within this wider picture of online crime.
FBI Internet Crime Complaint Center, 2025 IC3 Annual Report · 2025 reporting year
What these figures mean
These are reported national losses and complaints, not a count of every scam or a measure of local crime. The figures come from the FBI’s Internet Crime Complaint Center annual report for 2025. They are useful context, but they cannot diagnose a particular computer or account. If an unexpected pop-up or caller says you need support, pause and contact a business yourself.
Cite this page
Suggested citation: Mark’s Computer Repair. “Tech-Support Scam Statistics.” Updated September 10, 2026. https://marksrepair.com/fact-sheet.
For a specific figure, link directly to its section above and consult the original government source for the full methodology.