Fake support messages work by creating urgency: a frightening pop-up, an unexpected call, or a warning that says someone must act immediately. This page brings together a focused set of U.S. figures from the Federal Trade Commission and the FBI. It is not a survey of Mark’s customers and does not suggest that every reported incident happened in Mountain City.
Last updated: August 11, 2026. Each statistic links to its original source and names the reporting year.
$1.46B
reported lost to tech-support scams in 2024
The FBI's Internet Crime Complaint Center lists tech-support scams among the costliest crime types reported to it. Reported loss is not the same as the total harm that occurred, because many incidents are never reported.
FBI Internet Crime Complaint Center, 2024 IC3 Annual Report · 2024 reporting year
47,858
tech-support scam complaints were reported to the FBI in 2024
A reported tech-support scam can begin with a pop-up, an unexpected call, or another message that pressures someone to give a stranger access to a device or account.
FBI Internet Crime Complaint Center, 2024 IC3 Annual Report · 2024 reporting year
$982.4M
reported lost by people 60+ to tech-support scams in 2024
The FBI reports this amount for complainants aged 60 and older. It reflects reports made to the FBI, not every loss that occurred.
FBI Internet Crime Complaint Center, 2024 IC3 Annual Report · 2024 reporting year
$2.95B
reported lost to imposter scams in 2024
The FTC says imposter scams were the second-highest fraud category by reported losses. Fake technical-support calls and pop-ups often rely on impersonation to look legitimate.
Federal Trade Commission, March 2025 · 2024 reporting year
$12.5B
reported lost to fraud in 2024
The FTC says reported fraud losses rose 25% from the prior year. This figure covers all reported fraud, not only computer-related scams.
Federal Trade Commission, March 2025 · 2024 reporting year
$16.6B
reported lost across all FBI internet-crime complaints in 2024
The FBI received 859,532 internet-crime complaints in 2024. Tech-support scams are one category within this wider picture of online crime.
FBI Internet Crime Complaint Center, 2024 IC3 Annual Report · 2024 reporting year
What these figures mean
These are reported national losses and complaints, not a count of every scam or a measure of local crime. The figures come from the FTC’s Consumer Sentinel Network data and the FBI’s Internet Crime Complaint Center annual report, both for 2024. They are useful context, but they cannot diagnose a particular computer or account. If an unexpected pop-up or caller says you need support, pause and contact a business yourself.
Cite this page
Suggested citation: Mark’s Computer Repair. “Tech-Support Scam Statistics.” Updated August 11, 2026. https://marksrepair.com/fact-sheet.
For a specific figure, link directly to its section above and consult the original government source for the full methodology.