You start the session
Only begin remote support after you have called Mark directly at 423-440-1899.
Remote help, on your terms
Know what’s happening before anyone touches your computer.
Remote support should feel simple and safe. You contact Mark, you approve the connection, and you stay in control.
Three clear steps.
There is no surprise call, no hidden access, and no need to hand over control before you know who you are talking to.
01
Call Mark
Describe the issue and ask questions before a session begins.
02
Choose to connect
If remote help makes sense, Mark will guide you through the temporary connection.
03
Stay in the loop
Watch the work, ask questions, and end the session when you are done.
Keep remote help safe
You can watch
Stay at your computer, see what is happening, and ask about any step that does not make sense.
You can disconnect
You are free to end the remote session when you are done or if you are not comfortable continuing.
Ready when you are.
Start by calling Mark. If you need the remote-support tool after speaking, use the download links below.
Frequently asked questions
Call Mark first and describe what your computer is doing. If remote help is a good fit, Mark will guide you through a temporary connection step by step. You stay at your computer throughout the session, can ask questions at any point, and can end the connection whenever you choose.
Remote help is well suited to viruses, slow computers, crashes, software problems, printers, account issues, and many Wi-Fi problems. Mark can first look at what is happening and explain the practical next step. If the problem needs a physical repair, replacement part, or specialist recovery work, he will tell you plainly before you spend time on the wrong fix.
Remote support is safest when you start the conversation yourself by calling Mark directly. You can watch the work on your own screen, ask why a step is needed, and disconnect whenever you are not comfortable continuing. Mark will not ask you to begin a session because of an unexpected call or pop-up.
The current service options are $49 for 30 minutes or less, $129 for a single repair session, and $329 for a yearly plan with up to five service instances. If you are not sure which option fits the problem, call Mark first and talk it through before choosing a service.